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Privacy Policy
Last updated: March 5, 2026
Helen Richard operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Helen Richard is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.
We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, payment confirmation and other payment details.
Account information including your username, password, preferences and settings.
Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
Communications with us including the information you include in communications with us, for example when sending a customer support inquiry.
Device information including information about your device, browser, network connection, your IP address, and other unique identifiers.
Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.
Personal Information Sources
We may collect personal information from the following sources:
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Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
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Automatically through the Services, including from your device when you use our website, through cookies and similar technologies.
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From our service providers, when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
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From partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:
Provide, Tailor, and Improve the Services
We use your personal information to provide you with the Services, including processing payments, fulfilling orders, remembering your preferences, sending account notifications, handling returns or exchanges, arranging shipping, enabling reviews, and improving the overall shopping experience.
Marketing and Advertising
We may use your personal information for marketing and promotional purposes, including sending marketing communications by email or showing you advertisements for products or services based on your interaction with our website.
Security and Fraud Prevention
We use your personal information to help keep our Services secure, detect fraud, investigate suspicious activity, and protect our customers and our business.
Communicating with You
We use your information to respond to customer support inquiries, provide service updates, and maintain our relationship with you.
Legal Reasons
We may use your personal information to comply with applicable laws, respond to lawful requests from authorities, enforce our policies, or protect our legal rights.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes, including:
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With Shopify, vendors and service providers who perform services on our behalf (such as payment processing, shipping, analytics, customer support and cloud storage).
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With marketing and advertising partners who help us promote our products and services.
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When you request or consent to share information with third parties (for example for shipping or social media integrations).
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Within our corporate group or affiliates.
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In connection with legal obligations, mergers, acquisitions, or other business transactions.
Relationship with Shopify
Our store is hosted on Shopify. Shopify collects and processes personal information necessary to operate the platform and provide services to our store.
Information you provide may be transmitted to and shared with Shopify and third parties located in different countries in order to operate and improve the Services.
To learn more about how Shopify uses your personal information, please visit the Shopify Consumer Privacy Policy:
https://privacy.shopify.com
Third-Party Websites and Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of those websites. We encourage you to review their privacy policies before providing any personal information.
Children's Data
The Services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so we can delete the information.
Security and Retention of Your Information
We take reasonable measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure.
We retain personal information only for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our policies.
Your Rights and Choices
Depending on where you live, including California, you may have certain rights regarding your personal information:
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Right to Access – Request access to personal data we hold about you
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Right to Delete – Request deletion of your personal data
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Right to Correct – Request correction of inaccurate data
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Right to Data Portability – Request a copy of your data
You may also opt out of marketing emails by using the unsubscribe link included in our emails.
Complaints
If you have concerns about how we handle your personal information, please contact us and we will do our best to resolve the issue.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal or regulatory changes. The updated version will always be posted on this page with the revised "Last updated" date.
Contact
If you have any questions about this Privacy Policy or your personal data, you can contact us at:
Helen Richard
Email: support@helen-richard.com
Location: California, United States
