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Return & Refund Policy – Helen Richard

Last updated: March 5, 2026

Thank you for shopping with Helen Richard. We want you to feel confident and comfortable with every purchase. Please read this Return & Refund Policy carefully before placing an order.

1. General Conditions

Because many of our products are fashion, certain items are subject to strict hygiene rules.

We accept returns only if all of the following conditions are met:

  • The item is unused, unworn, and unwashed

  • All original tags and labels are still attached

  • The item is returned in its original packaging

  • There are no signs of wear, makeup, deodorant, perfume, or damage

For hygiene reasons, we cannot accept returns for:

  • Briefs, thongs, and panties where the hygiene seal has been removed

  • Bodysuits, teddies, or similar intimate garments that show any sign of wear

  • Gift cards or digital products

Nothing in this policy limits your statutory rights under applicable consumer protection laws.

2. Return Period

You may request a return within:

  • 30 days from the date you receive your order for size issues or change of mind

  • A reasonable time period if the item is faulty or not as described, as required by applicable law

Once your return request is approved, the item must be shipped back within 30 days.

3. How to Request a Return

To start a return, please contact us at:

Email: info@helen-richard.com
Subject line: Return Request – [Order Number]

Please include:

  • Your full name

  • Order number

  • Item(s) you wish to return

  • Reason for return

  • Photos if the item is damaged or faulty

Once approved, we will send you return instructions including the return address.

4. Return Shipping Costs

Unless required otherwise by applicable law:

For change-of-mind, wrong size, or preference-based returns:

  • Customers are responsible for the return shipping costs

  • Any customs duties or taxes related to the return shipment are also the responsibility of the customer

For faulty, damaged, or incorrect items sent by us:

  • We may provide a prepaid return label or reimburse reasonable shipping costs

We recommend using a trackable shipping service, as we are not responsible for items lost during return shipping.

5. Inspection & Approval of Returns

Once your return is received, we will:

  • Inspect the item for compliance with this policy

  • Notify you via email whether the return has been approved or rejected

We may refuse a return or issue a partial refund if:

  • The item shows signs of wear or damage

  • The item is missing tags or original packaging

  • The return request is outside the permitted return period

  • Hygiene or safety conditions are not met

6. Refunds

If your return is approved:

  • Refunds will be issued to the original payment method

  • Original shipping costs are non-refundable, unless the return is due to a faulty or incorrect item

Please allow several business days for your bank or payment provider to process the refund.

7. Exchanges

We currently do not offer direct exchanges.

If you would like a different size or style:

  1. Return the original item according to this policy

  2. Place a new order for the desired item

8. Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us as soon as possible at:

info@helen-richard.com

Include:

  • Your order number

  • Description of the issue

  • Clear photos of the item and packaging

Where required by applicable law, you may be entitled to a replacement, repair, or refund.

9. Contact

If you have any questions about this Return & Refund Policy, you can contact us at:

Helen Richard
Email: info@helen-richard.com