-

Return & Refund Policy – Culture Is Power

Last updated: July 10, 2026

Thank you for shopping with Culture Is Power. We want you to feel confident with every purchase. Please read our Return & Refund Policy carefully before placing an order.

1. General Conditions

We accept returns only if all of the following conditions are met:

  • The item is unused, unworn, and unwashed
  • All original tags and labels remain attached
  • The item is returned in its original packaging
  • The item shows no signs of wear, scratches, damage, perfume, or other alterations

For hygiene and safety reasons, we cannot accept returns on:

  • Earrings that have been worn
  • Personalized or custom-made products
  • Gift cards or digital products

Nothing in this policy limits your statutory rights under applicable consumer protection laws.

2. Return Period

You may request a return within:

  • 30 days from the date your order was delivered for change of mind or sizing issues.
  • A reasonable period if your item arrives damaged, defective, or significantly different from what was ordered, as required by applicable consumer protection laws.

Once your return request has been approved, the item must be shipped back within 30 days.

3. How to Request a Return

To request a return, please contact us at:

Email: info@cultureispower.com

Subject: Return Request – Order Number

Please include:

  • Full name
  • Order number
  • Item(s) you wish to return
  • Reason for the return
  • Photos if the item is damaged, defective, or incorrect

Once approved, we'll provide detailed return instructions and the appropriate return address.

4. Return Shipping Costs

Unless required otherwise by applicable law:

For change-of-mind or sizing returns:

  • Customers are responsible for return shipping costs.
  • Any customs duties or import fees associated with the return shipment remain the customer's responsibility.

For damaged, defective, or incorrect items sent by us:

  • We may provide a prepaid return label or reimburse reasonable return shipping costs.

We recommend using a tracked shipping service, as we cannot be responsible for returns lost in transit.

5. Inspection & Approval

Once your return has been received, we will inspect the item and notify you via email whether your return has been approved.

A return may be refused or partially refunded if:

  • The item has been worn or damaged.
  • Original packaging or tags are missing.
  • The return falls outside the eligible return period.
  • Hygiene or safety requirements have not been met.

6. Refunds

Once approved:

  • Your refund will be issued to your original payment method.
  • Original shipping costs are non-refundable unless the return is due to an error on our part.
  • Please allow several business days for your bank or payment provider to process the refund.

7. Exchanges

We currently do not offer direct exchanges.

If you would like a different size, color, or style:

  1. Return your original item following this policy.
  2. Place a new order for your preferred item.

8. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Email: info@cultureispower.com

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the item and its packaging

Where required by law, you may be entitled to a replacement, repair, or refund.

9. Contact

If you have any questions regarding this Return & Refund Policy, please contact us:

Culture Is Power

Email: info@cultureispower.com